Privacy Policy

1. Introduction

WHMCSBUDDY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Billing information (credit card details, billing address)
• Account credentials (username, password)
• Business information (company name, website URL, hosting details)
• Communication preferences
• Support ticket information and correspondence

2.2 Technical Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Cookies and similar tracking technologies

2.3 Service-Related Information

When providing our services, we may access and collect:

• WHMCS installation details
• Server configuration information
• Website analytics data
• Error logs and diagnostic information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and customer service requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Customer support platforms
• Analytics providers
• Hosting providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update

You have the right to access and update your personal information. You can do this by logging into your account or contacting us.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions required by law.

7.4 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us.

7.5 Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our practices, please contact us at:

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This includes:

• Lawful basis for processing personal data
• Data protection by design and default
• Data Protection Impact Assessments where required
• Appointment of a Data Protection Officer where required
• Procedures for data breach notification

14. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights